Provide onsite and telephone support for users, servers, workstations, desktop peripherals, and networks.
Onsite support Monday through Friday, 9 to 5.
Phone support and emergency onsite support, 24 hours a day, 7 days a week.
Detailed, monthly invoice report.
Management of upgrade projects.
Vendor Support
Manage IT vendor relationships.
Quote new equipment and software.
Provide liaisons between you and your vendors.
Network Administration
Install and maintain hardware, software, and cabling for local area network (LAN).
Maintain integrity of connections and services with all workstations.
Diagnose and repair network problems, including evaluating performance bottlenecks.
Prepare plan and budget, coordinate resources, and execute tasks related to relocation of equipment and services.
WAN setup and support including MPLS, VPN, Cisco IP-SEC.
Server Administration
Install and maintain Microsoft Windows and Novell servers, workstations, and peripherals.
Add new user accounts and establish authorized access.
Provide support for completion of accurate and timely file backups.
PC Support
Install PC hardware and software.
Set up desktop peripherals: printers, fax machines, modems, and universal power supplies.
Troubleshoot and repair workstations.
Setup and maintain hardware and software inventory database.
Security
Evaluate network security, including hardware policies and procedures.
Maintain firewalls and other security devices.
Offer virus software implementation and maintenance.
Provide spam and popup protection.
Provide spyware protection and cleaning.
Software Audits
Perform in-house software licensing audits.
Provide recommendations to licensing shortfalls, as needed; implement recommendations.
Create and maintain software licensing book.
Internet Support
Evaluate Internet service requirements and select Internet service provider (ISP).
Manage installation and maintenance of Internet services.
Set up and maintain servers, internal and external modems, browsers, and plug-ins.
E-mail Support
Summarize E-mail needs and provide a solution.
Set up Mail server and provide support for e-mail system.
Data Recovery
Recovery of workstation, server or USB/Flash memory data.
Class 100 clean room ensures zero particle corruption
