SERVICES


 

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Monitoring

Customer Support

Provide onsite and telephone support for users, servers, workstations, desktop peripherals, and networks.
  • Onsite support Monday through Friday, 9 to 5.
  • Phone support and emergency onsite support, 24 hours a day, 7 days a week.
  • Detailed, monthly invoice report.
  • Management of upgrade projects.

    Vendor Support

    Manage IT vendor relationships.
  • Quote new equipment and software.
  • Provide liaisons between you and your vendors.

    Network Administration

    Install and maintain hardware, software, and cabling for local area network (LAN).
  • Maintain integrity of connections and services with all workstations.
  • Diagnose and repair network problems, including evaluating performance bottlenecks.
  • Prepare plan and budget, coordinate resources, and execute tasks related to relocation of equipment and services.
  • WAN setup and support including MPLS, VPN, Cisco IP-SEC.

    Server Administration

    Install and maintain Microsoft Windows and Novell servers, workstations, and peripherals.
  • Add new user accounts and establish authorized access.
  • Provide support for completion of accurate and timely file backups.

    PC Support

    Install PC hardware and software.
  • Set up desktop peripherals: printers, fax machines, modems, and universal power supplies.
  • Troubleshoot and repair workstations.
  • Setup and maintain hardware and software inventory database.

    Security

    Evaluate network security, including hardware policies and procedures.
  • Maintain firewalls and other security devices.
  • Offer virus software implementation and maintenance.
  • Provide spam and popup protection.
  • Provide spyware protection and cleaning.

    Software Audits

    Perform in-house software licensing audits.
  • Provide recommendations to licensing shortfalls, as needed; implement recommendations.
  • Create and maintain software licensing book.

    Internet Support

    Evaluate Internet service requirements and select Internet service provider (ISP).
  • Manage installation and maintenance of Internet services.
  • Set up and maintain servers, internal and external modems, browsers, and plug-ins.

    E-mail Support

    Summarize E-mail needs and provide a solution.
  • Set up Mail server and provide support for e-mail system.

    Data Recovery

    Recovery of workstation, server or USB/Flash memory data.
  • Class 100 clean room ensures zero particle corruption